Over the years we have been asked many questions regarding our buildings, their construction and how the process works.

Simply click on the questions to view the answers.

FREQUENTLY ASKED QUESTIONS

Q. What makes our buildings superior to most on the market?
A. All our buildings (excluding tanalised timber buildings) are dip treated (not sprayed). The entire panel is completely submerged into a tank containing water-based wood preserver. This enables the preserver to soak into the timber and is far better than methods which are purely superficial.
Q. How are the doors constructed?
A. All of our summerhouses come with fully framed mortice and tenoned jointed doors, manufactured in house by our own skilled craftsmen.
Q. What happens to water on the verandas?
A. When boarding veranda floors we leave a gap between each board, so that water can run away and isn’t left standing on the floor itself.
Q. How is water ingress avoided?
A. The bottom board on all panels is left above the height of the spars on the floor. This is to avoid contact with the base and prevent water ingression which could eventually lead to rotting. It will be beneficial for your building if you can treat the bare ends of the floor joists and boards with an oil/spirit based wood preserver and water repellent. If the base area tends to have a lot of water sitting on it, you may also benefit from adding timber bearers to lift your building off the floor. These can be added to any order and are priced when requested. If you are planning on putting your building near a garage or a wall, please be aware that water can bounce off these surfaces and cause the buildings’ panels to absorb the rainwater, so it is vital that these areas are treated as much as they can be.
Q. How strong are the roofs?
A. We don’t use any chipboard in our buildings! Our roofs are constructed of 16mm (nominal) tongue and groove boards and are all fitted with intermediate spars to add strength and stability. Any large building that requires extra stability will be fitted with an extra truss in the roof.
Q. How do I ensure the building will fit?
A. When choosing a building and suitable location in your garden please bear in mind that we need some space to get around it during the installation process, and you will need room around it in order to treat it after delivery. We recommend no less than 18 inches all the way around. It is also very important to remember that some buildings, especially the bigger ones, have large sections which may not go through doorways, archways, garages or around restricted corners etc.
Always speak to us if you have any doubts or concerns.
Q. What base do I need?
A. The better the base – the better the building.

All of our buildings (excluding greenhouses) come complete with a floor with the joists running underneath along the longest side of the building, however these joists must sit on a suitably prepared, solid and level base, ideally concrete or flagstones. Timber or concrete batons may be used as an addition to a concrete or flagstone base, but please be aware that these will not level off your base area – only lift your building. It would not be suitable to place batons straight onto the ground as they will gradually sink – unless solid and level, and the use of batons should not be viewed as an alternative to a prepared area.

We can provide a timber framed base made from 3” x 2” (nominal) tanalised timber to sit on top of your flagstones or concrete area to create a level base for your building at an extra cost. If we arrive to erect your building and your base is not suitable, you will either be asked to sign a disclaimer, or we will leave the building at the address. We can return to your address at a later date to erect your building which is chargeable. If our team decide that the base is out so much as to cause major problems to the building this will be noted to the customer.
Q. What happens when I'm ready to order?
A. A. once you decide which building you would like, check the delivery charge for your area by clicking delivery from the main menu. Some areas are free delivery. All delivery charges include installation.

Then simply contact us to place an order. Payment can be made by credit/debit card, cheque or bank transfer, and we ask for a 15% deposit when you order. The rest of your balance will be due 7 days before delivery and this can be paid in the same manner. Please note if you are paying by cheque you will need to allow enough time for the cheque to clear 7 days before the delivery date. We will contact you within 14 working days to arrange a delivery date.

Our lead time can vary drastically depending on the season, so please contact us before you place your order if you would like our current time scales.
Q. Do these buildings come with a guarantee?
Any problems that arise within the first year due to faulty materials or workmanship will be rectified by us free of charge. Please be aware that following delivery your building will “settle” on its base, and very often there can be movement of the base as it beds in due to the weight of the building now placed upon it. This can result in slight misalignment (including the doors) and may require minor adjustment. Timber being a natural product will shrink and expand due to weather conditions. This can result in swelling and shrinkage, and minor adjustments may be necessary, particularly to windows and doors. During this process, small cracks and knotholes can also occur. Unfortunately, this is out of our control and not due to faulty workmanship, however, we do advise that should this happen, wood filler can be used by yourselves.

Following delivery, your building needs to be treated with an oil/spirit based wood preserver as soon as possible, and repeated in accordance with the manufacturer’s instructions. This can deter the building from absorbing so much water and will protect it from UV damage.

Please note, any repairs that will need to be carried out due to lack of maintenance on your building (such as untreated), will be chargeable.
Q. Does tanalised timber still need treating?
Tanalised timber is a process in which anti-rot and anti-fungal treatment is forced into the wood at high pressure. This process helps to protect the timber against rot, mould and insect infestation, giving timber a longer life expectancy. However, this process does not protect the timber against water penetration or UV damage, and it is vital that as soon as possible after delivery, pressure treated timber is treated with a good quality preservative designed to give protection against the rain and sun. We recommend an oil/spirit based treatment. The preserver will need to be reapplied in accordance with the manufacturer’s instructions. Please choose carefully and ensure that the product is designed for use on planed timber.